Thank you. You did your job..got my passport processed, etc., but what I appreciated was that I was really so angry with myself for not seeing that my passport had expired, just 5 days before we were set to leave for Alberta. I sent you a couple of emails asking about the progress of my passport, and you replied each time within minutes it seems. You kept me posted & I just wanted to thank you for that. We’ll be leaving 108 degree Palm Springs Tuesday landing in Calgary. Thanks for helping make that happen