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Terms of Service and Refund Policy

Fast Passport Center

Effective Date: January 10, 2026

By placing an order, submitting documents, or using our services, you agree to these Terms of Service and Refund Policy (“Terms”). These Terms form a binding agreement between you and Fast Passport Center (“we,” “us,” or “our”). If you do not agree to these Terms, do not use our services.

Government Fees Disclosure

Fast Passport Center charges a service fee for document preparation, courier handling, and expediting assistance. Our service fee does not include U.S. government passport fees.

Government passport fees must be paid directly to the U.S. Department of State as part of the passport application process.

Typical government passport fees include:

Expedited Processing (3–9 Day Service)

  • Adult Passport Book: $212.05 total government fee
  • Child Passport Book: $182.05 total government fee

These amounts include the passport application fee and the government’s expedited processing charges.

Fast Passport Center Smart Saver Service (4–6 Week Processing)

Government passport fees may range from $15 to $212.05, depending on the passport type requested.

Examples include:

  • Child Passport Card: approximately $15 government fee
  • Adult Passport Card: approximately $65 government fee
  • Standard Adult Passport Book: approximately $130 government fee
  • Expedited Passport Book: up to $212.05 total government fee

Government fees are not collected by Fast Passport Center and must be paid directly to the U.S. Department of State.

If you are unsure of the correct government fee for your application, our team will help confirm the exact amount based on your passport type, age, and processing speed.

Authorization and Privacy Act Consent

You authorize Fast Passport Center to submit your U.S. passport or travel visa application to the U.S. Department of State, U.S. passport agencies, foreign embassies, or consulates, and to receive delivery of the issued document on your behalf when authorized.

Pursuant to the Privacy Act of 1974 (Public Law 93-579), government employees cannot discuss your passport application with us without your consent. By agreeing to these Terms, you provide this written authorization.

A travel itinerary, employer letter, or hotel confirmation may be required for expedited processing. You are responsible for providing these documents when required.

Fast Passport Center is not responsible for delays or errors caused by third-party shipping carriers (such as FedEx, UPS, or USPS) or issues resulting from incomplete or inaccurate information provided by the applicant.

Our Services

Fast Passport Center is a privately owned passport expediting service that is registered with the U.S. Department of State Passport Services as an approved courier under the passport agency hand-carry program.

Under this program, approved courier companies such as Fast Passport Center are authorized to hand-deliver passport applications directly to participating U.S. passport agencies and retrieve completed passports when permitted.

Our couriers undergo federal background checks and must comply with strict standards required by the U.S. Department of State Passport Services courier program.

Through this program, Fast Passport Center receives agency-approved passport submission slots allocated to registered courier companies. These submission slots provide daily availability that is not accessible to the general public, allowing qualified passport applications to be processed faster in many situations.

Fast Passport Center is not part of, affiliated with, or an agent of the U.S. government, the U.S. Department of State, or any foreign government authority. We are a registered private passport courier service authorized to submit applications through the Department of State courier program.

We specialize in expedited travel document services including:

  • New U.S. passports
    • Passport renewals
    • Lost or stolen passports
    • Child passports
    • International travel visas

Scope of Services

Fast Passport Center provides assistance by:

  • Reviewing applications for completeness and compliance
    • Providing guidance on required documents and forms
    • Expediting submission to appropriate government agencies or consulates
    • Accepting delivery of issued documents when authorized
    • Tracking application status and providing updates

Our service fees cover application preparation assistance, courier handling, and expediting services.

Fast Passport Center does not:

  • Issue passports or visas
    • Control government processing decisions
    • Guarantee approvals, processing times, or outcomes

All final decisions remain solely with the U.S. Department of State or other applicable government authority.

Customer Responsibilities

You are responsible for:

  • Providing complete, accurate, and truthful information
    • Submitting all required documentation
    • Providing required travel itineraries or confirmations when applicable
    • Paying all required government fees directly
    • Following the instructions provided for your application

Failure to provide accurate or complete information may result in delays, additional government requests, or rejection of the application.

Processing Time Disclaimer

Processing times listed on our website or communicated by Fast Passport Center represent estimated processing windows based on typical conditions.

Actual processing times may vary due to factors beyond our control, including:

  • Government workload
    • Additional documentation requests
    • Security reviews
    • Policy changes
    • Shipping delays
    • Passport agency closures

Processing time estimates are not guarantees, and passport issuance remains solely under the authority of the U.S. Department of State.

Travel Responsibility

Customers are responsible for applying for passport services with sufficient time before their travel date.

Fast Passport Center is not responsible for missed flights, cruises, hotel reservations, or other travel arrangements resulting from passport processing delays.

Customers are strongly advised not to make non-refundable travel arrangements until their passport has been received.

Refund and Cancellation Policy

Due to limited passport agency submission slots, refunds are limited as follows:

  • Full Refund: Within 1 hour of order placement (email contactus@fastpassportcenter.com)
  • Refund minus $50 per person: Within 24 hours if the order has not yet been manifested (no agency slot reserved) and no application packet has been prepared
  • Refund minus $100 per person: Within 30 days if the order has been manifested and the application packet has been prepared or emailed but has not yet been submitted to the government
  • Non-Refundable: Once an application has been submitted to Fast Passport Center for government submission or submitted to the government, or after 30 days

Non-refundable orders remain valid for 12 months and may be processed later or transferred to a family member or friend.

Refunds are not provided for:

  • Changes in travel plans
    • Shipping carrier delays
    • Lost shipments
    • Government processing delays
    • Incomplete or incorrect information provided by the applicant

Refund requests must be submitted using our electronic Refund Request Form (contact us to request the form).

Approved refunds will be issued to the original payment method.

Limitation of Liability

To the maximum extent permitted by law, Fast Passport Center’s liability is limited to the service fees paid to Fast Passport Center, excluding government fees.

Fast Passport Center shall not be liable for:

  • Government processing delays
    • Passport denials
    • Missed travel expenses
    • Airline, hotel, or cruise costs
    • Shipping carrier delays or losses
    • Errors in documents provided by the applicant

We disclaim liability for actions taken by government agencies or third-party service providers.

By using our services, you release and hold Fast Passport Center harmless from related claims.

Force Majeure

Fast Passport Center shall not be responsible for delays or service interruptions caused by events beyond our reasonable control, including but not limited to:

  • Government shutdowns
    • Natural disasters
    • Pandemics
    • Labor strikes
    • Transportation disruptions
    • Passport agency closures
    • System outages

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida.

Any disputes shall be resolved exclusively in the courts located in the State of Florida.

Changes to Terms

Fast Passport Center reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date.

Continued use of our services constitutes acceptance of any updated Terms.

Contact Us

Fast Passport Center
1629 K Street Suite 300
Washington, DC 20006

Email: contactus@fastpassportcenter.com
Phone: 877-253-0084